Archive for the SLMA Category

New Book on Sales Enablement from Co-Author Byron Matthews

Posted in SLMA with tags , , on May 30, 2018 by OC Talk Radio


Sales Enablement has the promise and research behind it to explain why this book is more than a new just a sales process. Book co-author Byron Matthews discusses why he and co-author Tamara Schenk set out to define the many facets of sales enablement into an understandable framework for success.  The host is jim Obermayer.   We discuss:

  1. The many facets of Sales Enablement
  2. Define the Sales Enablement Charter
  3. Enablement Operations
  4. Measuring Results

About the Author Byron Matthews

Byron Matthews, President and CEO, leads Miller Heiman Group’s commitment to championing customer-management excellence throughout the customer life cycle and across the enterprise from one source. Byron brings to bear in his role a firm grasp of providing organizations worldwide with an expanded, holistic approach for developing and managing, and sustaining, long-term customer relationships.

Byron’s depth and breadth of prior experiences include serving as Senior Vice President of Sales at Aflac, where he led over 30,000 sales professionals across multiple channels, and over five years at Mercer as Global Sales Leader and Global Head of the Sales Performance Practice, where he grew revenue over 30 percent.

About Miller Heiman Group

Miller Heiman Group is the global leader in providing organizations the sales methodology plus technology to drive revenue. The organization consults with successful brands, both large and small, to implement training, technology and coaching that drastically changes business outcomes. Through a combination of system innovation, unique industry research and proven learning approaches, Miller Heiman Group is future-proofing clients through the next wave of sales disruption. For more information, visit

About CSO Insights
CSO Insights is the research division of Miller Heiman Group, dedicated to improving the performance and productivity of complex B2B sales. The CSO Insights team of respected analysts provides sales leaders with the research, data, expertise, and best practices required to build sustainable strategies for sales performance improvement. CSO Insights’ annual sales effectiveness studies, along with its benchmarking capabilities, are industry standards for sales leaders seeking operational and behavioral insights into how to improve their sales performance and to gain holistic assessments of their selling and sales management efficacy. Annual research studies address sales and service best practices, sales enablement and sales performance optimization. For more information, visit


Sponsor for this show:

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 Whether you’re producing a seminar series, user’s conference, lunch and learn, or exhibiting at a tradeshow, Validar has a solution. Call 888 784 2929 or visit us at

Who Owns the Pipeline, Marketing or Sales?

Posted in SLMA with tags , , on May 21, 2018 by OC Talk Radio


In our on-going series of asking the question, “Who Owns the Pipeline”?” we are getting very interesting opinions from a wide variety of executives.  This week Rhone Morgan of DemandLab offers her insight.  Her answers might surprise you and change how you do business. .

About Rhoan Morgan

As CEO of DemandLab, Rhoan sets the direction for the technologies, strategies, and partnerships that drive success for the agency’s clients. An early proponent of marketing automation, Rhoan continues to explore the next wave of technologies and analytics that support engaging customer journeys, and deliver valuable customer insights that advance business goals and accelerate revenue.

About DemandLab

DemandLab creates powerful customer lifecycle, experience and relationship strategies by aligning and guiding business teams including marketing, sales, IT, finance through digital transformation to drive and accelerate revenue growth supported by advanced digital technologies and business process automation. With a blended solution of state of the art marketing automation, CRM, and data analytics know-how, combined with end-customer focused content strategies, DemandLab applies innovative techniques along with proprietary methodologies to benefit our customers’ bottom line.

DemandLab helps clients achieve ambitious business growth goals and surpass the competition through our wide variety of service offerings including marketing automation strategy and execution that define and deploy superior customer engagement journeys; data analytics, auditing and management, sales and marketing analytics and optimization; content strategy, creation and development; graphic and digital design and coding services. Learn more about this award-winning agency at

Sponsor for this show:

adView.cfm?id=396SLMA Radio Sponsorship

 Whether you’re producing a seminar series, user’s conference, lunch and learn, or exhibiting at a tradeshow, Validar has a solution. Call 888 784 2929 or visit us at

How to Shorten the Sales Cycle

Posted in SLMA with tags , on May 15, 2018 by OC Talk Radio


Shortening a company’s sales cycle has an outsized impact on the business. It reduces a competitors market share, increases cash flow, reduces sales territory turn-over, and reinforces sales forecast accuracy,  but how to do it consistently is always the conundrum. Our host today on SLMA Radio is Dan Perry of the Brevet Group and his guest is a founding partner of the Brevet Group Brian Williams.  

They discuss:

  • Why the sales cycle is lengthening and not getting shorter.
  • The problems of the modern sales representative
  • Why best performers aren’t always aware of what they do and why they do it!
  • The definition of an adaptive sales process

ABOUT Brian Williams

Brian’s favorite saying is: “Successful execution is all that matters.”  Williams has 25 years’ experience integrating the worlds of strategy, marketing and sales to help companies improve their customer-facing capabilities. His projects have focused on new tools, processes, and other enablers that connect big idea strategy to sales force implementation. Brian’s obsessed with not only getting the “what” right, but also the “how” – the change and people-related aspects so critical to driving sustained business improvement.

Past Experience

  • Mercer – Partner
  • University of Georgia (Terry College of Business) – Consultant and Professor
  • BearingPoint Consulting – Senior Manager
  • Arthur Anderson – Senior Manager/Director
  • University of Georgia, PhD in Business Administration


About Dan Perry the Host

Dan approaches helping companies grow revenue from a unique perspective – he’s done it. He’s walked a mile in your shoes and knows the pitfalls, short-cuts, and tried and true strategies to make it work. As a sales leader at some of the best run sales organizations he bridged the gap between strategy and execution to transform the selling effort and to increase productivity.

He uses this proven methodology now at the Brevet Group to combine strategic consulting, custom training and modern reinforcement to get results. His work results in quicker adoption and enablement of the new programs and processes in the sales team driving improved sales rep and manager productivity.


  • Sales Benchmark Index – Principal
  • 3 Day Blinds – Senior Vice President of Sales and Operations
  • Lavi Industries – Vice President of Sales
  • Aramark Uniform Services – Senior Vice President Sales
  • Corporate Express – Vice President of Mid-Market Sales
  • Aramark Uniform Services – Vice President of Sales Western Region
  • Cintas – National Account Manager,  Director of Sales of Training and Development

Sponsor for this show:

adView.cfm?id=396SLMA Radio Sponsorship

 Whether you’re producing a seminar series, user’s conference, lunch and learn, or exhibiting at a tradeshow, Validar has a solution. Call 888 784 2929 or visit us at

Using CRM for Fun and Profit: How Sales Reps can use their CRM to Hit Quota

Posted in SLMA with tags on May 7, 2018 by OC Talk Radio

Listen on iTunes while using stairclimber!


This episode has personal stories from GoldMine GM Paul Petersen, sometimes referred to as Mr. GoldMine because of his 19 years of experience with GoldMine Software.  Paul discusses how sales reps can benefit from using a CRM system, plus he talks about the “Three Builds Concept” which has guided his career and those of his sales reps:

  • Building Rapport
  • Building Trust
  • Building a Book of Business

About Paul Petersen

Our guest today is Paul Petersen  the general manager and vice president of the GoldMine.   His career spans working with sales & marketing systems and process having developed, managed, and sold for companies including McDonald’s Corp, General Electric, Symantec, Allied Van Lines and now has 16 years with CRM background at GoldMine. 

Paul has been a frequent guest on SLMA and CRM Radio and today he wants to discuss the frequent uses for a CRM from the salesperson’s perspective. 

 About GoldMine

Headquartered in Salt Lake city, UT, GoldMine is “published” by Ivanti.  Goldmine is a leading provider of CRM Solutions for small and mid-sized businesses worldwide.  More than 25 years ago, GoldMine helped pioneer the CRM industry and they have been around for so many years because of their focus on being simple, affordable and proven.



Connecting Content Creation to the Bottom Line

Posted in SLMA with tags , , , on May 7, 2018 by OC Talk Radio


Content creation is that ever hungry, ever needy, ever demanding open marketing pit that demands to be fed.  And, yet, it is costly to feed the beast with useful information for prospects, customers, investor and the ever ravenous press.  In this interview we speak to Pamela Muldoon, Revenue Marketing Coach with the Pedowitz Group who will coach us on measuring the ROI for content creation and delivery.

About the Guest Pamela Muldoon

Pamela Muldoon is a Revenue Marketing Coach with The Pedowitz with over two decades of traditional and digital marketing experience. She specializes in campaign and content strategy with a passion for helping clients develop a content marketing culture across the organization. Her marketing career started over thirty years ago when she transitioned from on-air personality to Copy Director for a radio station in Wisconsin. Since then, she has taken on multiple marketing roles in her career, having worked with companies like ING, Prudential and Content Marketing Institute. Pamela was named one of the Top 50 Women in Content Marketing in 2017 and in 2018 one of the 20 Women to Watch from the Sales Lead Management Association.

Pamela is also a professional voice over talent and podcaster. When not online working on digital marketing strategies, she can be found unwinding at a Las Vegas poker table or hanging out with her two dogs, Maddi and Copper.

About the Pedowitz Group

The Pedowitz Group (TPG) is a Revenue Marketing™ consulting firm headquartered near Atlanta, Ga. We believe that Marketing is the driver of customer engagement that fuels the revenue engine. Many of today’s successful CMOs are operationalizing business accountability, digital transformation and the customer experience through marketing operations. As your partner, TPG helps you plan, build and optimize your revenue engine by delivering services in MarTech, demand generation and marketing operations.

TPG has worked with over 1,300 clients to enable marketing and sales. Our expertise spans the six major categories of MarTech, including marketing automation, CRM and content platforms. We specialize in helping mid-market and enterprise organizations in financial services, manufacturing, software, technology and business services.  The Pedowitz Group customers have won over 50 national awards for their Revenue Marketing excellence. To discover how we can help your organization become successful Revenue Marketers™, visit, or call us at 855-REV-MKTG or visit Revenue Marketer Blog.


Who Owns the Pipeline. The Creators or the Closers

Can your Marketing People Execute Revenue Accountability in 2018?

Sponsor for this show:

adView.cfm?id=396SLMA Radio Sponsorship

 Whether you’re producing a seminar series, user’s conference, lunch and learn, or exhibiting at a tradeshow, Validar has a solution. Call 888 784 2929 or visit us at


When Corporate Arrogance Bulldozes Marketing’s Good Judgement

Posted in SLMA with tags , , on May 1, 2018 by OC Talk Radio


A little bit of success, can breed arrogance and poor judgment in many fast growing companies.  I worked for one  company president who said, “The website is all we need to find customers,  we don’t need mail, email, public relations or exhibits.  if they can’t find us on the web, we don’t want them as customers.”

Some  companies  decide it doesn’t want anyway to contact it except through the sales department. They show one phone number and  no corporate address.

This frustration start a year or so ago.  It surfaced this last week when I called a company to talk to someone I know as a customer.  Their phone system had changed.  No phone book, just sales or customer service as an option. 

I clicked sales.  I asked for the person and the salesperson said, “There is no way to connect to that department.  Leave your name and if she thinks its important enough she will call back.”

“You don’t understand,” I said, “You’re a client of ours, I know her.”  And he replied, “Like I said, leave your number and if she thinks it’s important enough she’ll call you back.”

Sponsor for this show:

adView.cfm?id=396SLMA Radio Sponsorship

 Whether you’re producing a seminar series, user’s conference, lunch and learn, or exhibiting at a tradeshow, Validar has a solution. Call 888 784 2929 or visit us at


Warning About the EU’s GDPR Taking Effect May 25, 2018 and the new E-Privacy Acts

Posted in SLMA with tags on May 1, 2018 by OC Talk Radio

In this interview, Debra da Costa of Direct Marketing Partners in the U.S. interviews Naomi Campbell, of the B2B Lead Agency in the UK to discuss the GDPR ramifications (including large monetary fines for non-compliance) for any company that wants to do business in the EU.   The host is Debra da Costa.

In April 2016, the European Parliament adopted a (law) standard for data protection of people in the European Union (EU). The GDPR applies to companies worldwide that promote their products (and services) to European citizens.

Companies face large fines for not complying with the standards set by the General Data Protection Regulation (GDPR), which

  • Provides greater predictability and efficiency for organizations that do business in the EU
  • Offers residents increased data protection rights.

 20180426-tweet-campbell-da-costa.jpgAbout the Guest Naomi Campbell Founder of B2B Lead Agency

“When companies experience a false-start or a slump in European sales, it’s not uncommon for Sales Departments to blame Marketing and for team structures to unravel as a result”.  
My great passion is bringing talented people together to grow revenue streams and accelerate business growth across Europe. I help companies that sell products and services to establish healthy sales pipelines.  My one focus is delivering short AND long-term sales leads to increase market share. 
I am the founder of B2B Lead Agency which is a Pan-European  Business Development Agency, focused on finding new business opportunities to help sales departments overachieve in Europe.
I know that no single approach to lead generation is right for every organisation, which is why my 17 years of Pan-European experience equips me with an understanding of multiple markets and multiple approaches to customer acquisition and retention. Having already made a real difference to companies like:  Intel, Checkpoint, Cyren and Thermofisher, I’m confident when advising at board level and delivering to business critical objectives. 
My company specialises in Voice Marketing (tele-prospecting), supported by online marketing tools. Our on-site team of multilingual sales specialists excel in four areas: appointment setting, lead generation, event registration and data profiling/cleansing.  Send me a quick message to see how we can help drive your business goals.

 The Program Host:  Debra da Costa, Founder and CEO, Direct Marketing Partners 

Debra da Costa founded Direct Marketing Partners in 1991.  She structured DMP so that the company would be large enough to have the depth of expertise required by corporations with worldwide interests, but of a size that would permit close project participation by all the firm’s senior staff, as well as flexibility, scalability and customization in a somewhat rigid contact center world.

For almost three decades, Debra has helped shift lead generation to a model built on quality and market-ready to sales-ready. She has done this by leading a team that combines the human voice within the multi-touch process. Early on, Debra developed nurturing campaigns and continues to tailor them to the ever-increasing output from marketing automation. She has also guided her company and the industry by pioneering a metrics-based marketing approach to demand generation, as well as savvy list building and Account Based Marketing.  Her current project is tackling the GDPR challenge!

Prior to entering the direct marketing world, Debra held several design and technical positions in both Canada and the U.S. 

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Don’t Break the GDPR Rules: Infographic from Naomi Campbell